The privacy and confidentiality of the Sender’s personal and business data are very important to Access Forex. Below is a summary of how Access Forex collects, uses, communicates and discloses, and makes use of the information gathered.
Information will be collected by lawful and fair means and where appropriate, with the knowledge or consent of the Sender. Access Forex undertakes to protect personal and trade information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use, and modification. Access Forex will make readily available to customers information about policies and practices relating to the management of personal and trade information. It is important to ensure trust by being transparent about how the Sender’s information is used. Access Forex is committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal trade information is protected and maintained. Data that is collected via the usage of the Service is stored in a secured database. It is used for the sole purpose of providing for the Service by Access Forex.
Access Forex takes your privacy very seriously. Please read this Privacy Notice carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Access Forex (Pty), is a private company registered in South Africa under company number 2015/146574/07. We are an Authorised Dealer with Limited Authority regulated by the Reserve Bank of South Africa and the Financial Services Conduct Authority.
Registered address: Unit 229a Killarney Office Tower, 60 Riviera Road, Killarney, 2193, Johannesburg, South Africa
Email address: [email protected]
Telephone number: +27 872 406 299
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the Protection of Private Information Act (Act 4 of 2013, “POPI”) and the Protection of Access to Information Act ((collectively, “the Data Protection Legislation”) as ‘information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Regulator’s Office or the Ombud for Financial Services Providers faisombud.co.za. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Regulator’s Office justice.gov.za. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.
Depending upon your use of our services on our site or through our mobile applications, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect personal data relating to children or data relating to criminal convictions and/or offenses. We collect most of this personal information directly from you—in person, via our website and apps, and/or by telephone, text, or email. However, we may also collect information:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone, or text message with information, news, and offers on our products services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Electronic Communication and transactions act as well as the Consumer Protection Act, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. We use the following automated systems for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 11. The following automated decision-making method(s) may be used: sanctions screening. The following automated profiling may take place: use of our website, apps, and services or products.
We will only use your personal data for the purposes for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purposes and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12. If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purposes for which it was originally collected, we will inform you and explain the legal basis which allows us to do so. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will keep your personal information while you have an account with us or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
We will normally only store or transfer your personal data within South Africa. This means that it will be fully protected under the Data Protection Legislation. We may however sometimes need to share your data within the group of companies of which we are a part to enable scanning and prevention of fraud, following up on queries, or enabling a transaction. Where this involves the transfer of personal data outside of South Africa, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the
Information Reg ulator .
If we share your personal information for the reasons outlined above, we may transfer some or all of your personal data across borders. The countries to which your personal day may be transferred are known as “third countries” and may not have data protection laws that are as strong as those in South Africa. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within South Africa and under the Data Protection Legislation as follows:
Please contact us using the details below in Part 12 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. We may share your personal data with other companies in our group for enabling the transaction, following up on queries, monitoring fraud. We may sometimes contract with the following third parties to supply insurance products and remittance services.
